Electronic Prescription Service (EPS) - A new way to get your medicines and appliances

Foxhayes Surgery use Electronic Prescribing. We have provided some information below about what this means, how it will work and how you go about nominating yourself for this service.

The Foxhayes Practice would like to invite you to use the NHS App

What the NHS App does

Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • check your symptoms - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning 

Other services in the NHS App

If your GP surgery or hospital offers other services in the NHS App, you may be able to:

  • message your GP surgery, doctor or health professional online
  • consult a GP or health professional through an online form and get a reply
  • access health services on behalf of someone you care for
  • view your hospital and other healthcare appointments
  • view useful links your doctor or health professional has shared with you 

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.


Download the app:

App store download

Google App Download   


Get help with the app

If you have any issues using or downloading the app, check the NHS App help and support page.

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?
>    Yes, if you have a stable condition and you:
>    Don’t want to go to your GP practice every time to collect your repeat 
>    Collect your medicines from the same place most of the time or use a
      prescription collection service now

It may not be if you:
>    Don’t get prescriptions very often
>    Pick up your medicines from different places

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination.

You can choose
>    A pharmacy 
>    A dispensing appliance contractor (if you use one)
>    Your dispensing GP practice (if you are eligible)

Ask any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you. You don’t need a computer to do this.
Please go into the surgery or your pharmacy of choice and ask to sign up to EPS, the Pharmacy will take your details, add your nomination and notify us as your GP Practice.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. If you want to change your nomination permanently, tell your GP Practice before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.


Please note - until you have 'nominated' your Pharmacy your prescriptions will be processed in the same way as they were previously (collect, or paper copy to your Pharmacy).

Benefits of EPS

>    If you collect repeat prescriptions you will not have to visit your GP practice just to pick up your paper prescription. Instead, your GP will send the 
      prescription electronically to the place you choose, saving you time.
>    The prescription is an electronic message so there is no paper prescription to lose.
>    You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
>    If the prescription needs to be cancelled the GP can electronically cancel and issue a new prescription without you having to return to the practice – saving
      you extra trips.
>    You may not have to wait as long at the pharmacy as your repeat prescriptions can be made ready before you arrive.

Where is EPS available?
Check the EPS map to see which GP practices and pharmacies are offering EPS now, or in the near future. Just choose your area and zoom in. If you click on the coloured icons the name of the practice or pharmacy will be shown. Pharmacies will display the EPS sign to show you that they are using EPS and can be nominated. If you have any questions, you can ask your pharmacist or GP, they will be happy to help you.

I care for someone who has regular prescriptions, can we use EPS?
Yes, if the person you care for gets regular prescriptions you will no longer need to make trips to the practice just to collect a paper prescription. You can choose a pharmacy near to where you work, live or shop so you can collect the medicines when it is convenient for you. To set the nomination you or the person you care for will need to ask someone at any pharmacy or dispensing appliance contractor that offers EPS to add the nomination. You don't need a computer to use EPS.

More detail on the benefits

Less time and money spent visiting the GP surgery and pharmacy:
>    No need to go back to the pharmacy for medication that is owed to you, as the pharmacy will know what you need in advance
>    No need to visit your GP practice just to collect a paper prescription as they are sent electronically
>    If there is a problem with your prescription, your GP can cancel and replace the prescription electronically, so you won't have to return to your GP practice to
      collect another one.
>    Your dispenser can prepare your repeat prescription in advance so it is ready for when you arrive.

More convenience and choice:
>    Choose where your prescriptions are sent, whether near your home, where you shop or where you work. This is flexible and can be changed at any time,
      just let your doctor or pharmacy know
>    Collect your next prescription in advance to cover holidays
>    If your GP offers a telephone consultation, there's no need to leave the house just to collect your prescription as it will be sent electronically to your chosen
      pharmacy for collection
>    No need to send stamped addressed envelopes as prescriptions are sent electronically

Improved safety:
>    Electronic prescriptions cannot be lost so you won't have to spend time trying to find them or asking the surgery to issue another paper prescription.
>    Electronic prescriptions are more accurate which will reduce the risk of receiving the wrong medication.

If you are unhappy with the nomination process

Patients must be provided with sufficient information about EPS and give their consent before a nomination is recorded.If you are unhappy with your experience of nomination, you can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved.

Patient Videos on EPS

Please click on the links below to watch information videos on EPS:

Electronic Precscriptions - what this means for Patients

Electronic Repeat Dispensing explained for Patients

Electronic Prescriptions in the Pharmacy explained for Patients

Electronic Prescription Services - an explaination for Patients

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